Responsible Gambling

At Winzter we take responsible gambling seriously. We want play to remain fun and under your control, so we provide clear tools and guidance to help you manage your account, spending and time spent playing. This page explains our approach to player protection and the practical options available to help you gamble safely.

Player protection principles

We prioritise player safety by promoting controlled play, early intervention and clear self-help options. We aim to make limits simple to set and adjust, to identify potential problems early and to offer straightforward routes to support or temporary breaks when needed.

Activity-control tools

You can control your account activity in several ways. Options include deposit and loss limits, session-duration limits, cooling-off periods and self-exclusion. Where appropriate we may also apply temporary account restrictions as part of our safer-gambling checks.

Deposit limits

Players can set daily, weekly or monthly deposit limits on their account. Limits are adjustable through your account settings and changes may take effect after a short verification period to help prevent impulsive increases. If you need assistance setting or lowering a limit, our support team can help.

Loss limits

Loss limits help you control how much you risk over a chosen period. You can choose an upper loss limit and monitor your activity to see when you are approaching that level. Loss limits can be used alongside deposit limits for tighter control of spending.

Time limits and account breaks

Session limits and forced breaks are available to help manage time spent playing. You can set session reminders or automatic log-outs, and choose short breaks or longer cool-down periods if you want time away from the site. These options are designed to support healthy play patterns.

Self-exclusion

If you need a longer break from gambling you can self-exclude. Self-exclusion can be arranged for a period that suits you and can be activated via your account settings or by contacting support. During self-exclusion your account will be blocked and you will not be able to access gambling services until the exclusion ends.

Signs of problematic behaviour

Look out for warning signs such as chasing losses, spending more than planned, hiding activity from others, borrowing to gamble or neglecting daily responsibilities. If you recognise these behaviours in yourself or someone you care for, consider using limits or seeking professional help.

Tips for maintaining control

Set realistic budgets and stick to them, enable deposit and session limits, avoid gambling when stressed or under the influence of alcohol, and take regular breaks. Use account activity logs to review your play and adjust limits if you notice spending creeping up.

Professional help and support organisations

If you need further support, reach out to recognised organisations such as GamCare, Gambling Therapy and Gamblers Anonymous. These services offer confidential advice, counselling and practical tools to help manage gambling-related issues. If you would like help implementing limits or understanding available options, contact our support team via [email protected].