Privacy and Data Policy
Welcome to the Winzter Privacy Policy. This page explains how we collect, use and protect personal information when you use our services. We respect your privacy and set out below the types of data we handle, how we use it, your rights and how to contact us about your information.
Types of data we collect
We collect information you provide directly and information generated by your use of our services. This includes account details, transactional records and technical data from devices and browsers.
Personal data
Account and identity information
When you register we may collect your name, date of birth, address, email and phone number. We also collect verification documents where required to confirm identity and prevent fraud.
Contact details
We use contact details to send account notifications, security alerts and to respond to support requests.
Technical data
We collect device and connection information such as IP address, browser type, device identifiers, operating system, geolocation data derived from IP and activity logs. This data helps us secure accounts, detect misuse and improve service performance.
Transactional data
Records of deposits, withdrawals, bets and game activity are retained for account management, fraud prevention and to comply with legal obligations. Payment provider references and masked payment details are stored as needed for processing and reconciliation.
How we use information
We use your data to operate and improve our service, confirm your identity, process payments, prevent fraud and comply with legal and regulatory obligations. We may also use aggregated or anonymised data for analysis and business planning.
Data protection practices
We protect personal data using reasonable technical and organisational measures, including encryption in transit and access controls. Access to personal information is limited to authorised staff and third parties with a legitimate need to process data on our behalf.
Cookies and tracking technologies
We use cookies and similar technologies to remember preferences, authenticate sessions and measure site performance. You can control cookie settings in your browser. Third-party analytics and advertising providers may also place cookies when you visit our pages.
User rights
You have rights to access, correct and, in certain circumstances, request deletion or restriction of your personal data. You may object to certain processing and request portability where applicable. We will review and respond to requests in line with applicable data protection laws.
Access, correction and deletion of data
To access, correct or request deletion of your data please contact our support team. We may ask for identification to verify requests. Certain data may be retained where required for legal compliance or fraud prevention.
Information sharing and third parties
We share personal information with service providers who perform functions on our behalf, such as payment processors, identity verification vendors and analytics providers. We may also disclose data if required by law or to protect our rights. We require third parties to handle data securely and only for permitted purposes.
Privacy policy updates
We may update this policy from time to time. Material changes will be posted on this page with an updated effective date. Continued use of our services after changes indicates acceptance of the revised policy.